It is our commitment to respect and protect your privacy. This policy establishes the terms on which we will process, retain and utilise your personal data.
Merino Hospitality Limited (“We”) is a company registered in England and Wales with registered office at Basement Flat, 5 John Street, WC1N 2ES, London and for the purpose of the Data Protection Act 1998 (“the Act”) is the data controller. Please take the time to read it carefully and understand our views and practices and how your data will be treated by Merino Hospitality.
We do not store credit card details nor do we share customer details with any 3rd parties


Cookies are small encrypted text files that are sent to your internet browser by websites you visit.
These files are used by us to improve our understanding of how you navigate our website so we can provide you with useful additional features.
We currently operate under an “implied consent” policy. This means that we assume that you are happy for us to use cookies to enhance your experience. If you would like to know more about cookies and how to prevent websites to store those on your devices please visit where you will find specific instructions on how to manage, delete and disable cookies in your chosen browser.

Third party cookies

In order to improve your experience and facilitate your needs of sharing information with your friends on social networking sites our website have embedded “share”/”like” buttons. We don’t have control over the cookies utilised by said websites and you should check the relevant website privacy policy for further information.

Information that We may collect from you

Details of your visits to our website, how you utilise it and the resources that you access;
Any form of contact that we establish as well as a record of any correspondence;
The information that is provided by you when filling forms in our website;
The information provided by you at the time of check – in;
Your preferred billing method and we may ask you for a valid credit card upon check – in as a guarantee against damages to the property and/or further services that you may request during your stay;
Any information shared by you with us during your stay.

About storing your information and personal data

We take all reasonable steps necessary to secure your data and ensure that the information you give to us is safely stored in accordance with this Privacy Policy.
Albeit all our efforts the internet is not completely secure and the transmission of information online can be the target of malicious people and criminal organisations. We will do our best to protect your personal data and all information provided by you will be stored in our secure servers and once we have received your information we operate under strict rules, guidelines and procedures to limit and prevent access to your information. We can’t unfortunately guarantee the security of the transmission of your information on our site and any transmission is at your own risk.

If and when you are provided with a login and password that provides you with access to private areas of our website it is your responsibility for keeping said passwords and login information confidential. All logins are individual to each user and we urge you not to share it with anyone.

All payments processed in our website are done via third party companies and websites such a PayPal where further security measures are adopted by these companies to ensure the authenticity
and security of your transaction. We do not hold the payment information that you have provided in our website and we have adopted these payment gateways as they provide enhanced security and reliability to both parties.

How we may use your information

We collect your information in order to enhance the user experience when you are navigating our website but moreover to personalise our service and offers to you as a guest. Your information is used to elaborate a profile in order to identify your potential preferences and interests and therefore provide you with a more relevant experience.
The information you give us also allows us to communicate any changes to our services and to keep you informed about our company, products and services. We will not sell your informati on to third party companies for marketing purposes but we may refer you to our partnering companies and businesses associates provided they have products and/or services that we feel you may be interested in.

About your rights

It is your right to request that we do not use your details for future marketing purposes such as informing you of products and services that we offer.
The rights given to you by the Data Protection Right 1998 can be found online and it includes but it is not limited to the ability of you requesting access to the information we hold about you.

For more information on the Act please visit
You can send any question
s you may have about this policy to
Alternatively, you can also write to us at the below address:

Basement flat
5 John Street
United Kingdom

We'd love to hear from you
Merino Hospitality

+44 (0)203 397 7767
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