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Guest Reviews

These are just some of the thousands of reviews we have accumulated over the years from our guests.

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Victoria Clay
The Globbers
Yvonne Laura – The Tourist of Life
JJ Hamblett – Union J
A. Pett – The Glass Pineapple
B. Prechtl

Had such a wonderful stay at Merino. The apartment is immaculate. The beds were very comfortable. The kitchen had all the needs for our stay. When we arrived Juan was there to greet us. He showed us through the apartment and gave us contact numbers. There were beautiful flowers on the table, a wonderful basket of fresh fruit, a basket with bread, jelly, crackers etc. and a bottle of wine as well !! I have to say that Caio and Louise really paid attention to details!! They made sure our stay was as comfortable as it could be. The apartment location is ideal for touring London. It is a short walk to metro. The metro in London is awesome to get around the city. We really enjoyed staying in London. I highly recommend Merino Hospitality to anyone that is looking to stay in UK. I have already recommended them to friends and colleagues since I have been home. Thank you Caio, Louise and Juan for a lovely stay. We know we have a comfortable place to stay when we are in London again! Keep doing the good work that you are doing. It was a pleasure to stay at your apartment.

S. Shum

The apartment was great and spotless. It was exactly as shown in the pictures. To our pleasant surprise, It’s actually a full carriage house! It’s 2 floors + a loft space. Our family of 6 stayed here very comfortably. Its on a very quite cobble stoned street. Caio was the perfect host although we met Juan upon arrival (who was also super nice). I asked for extra linens as we were thinking of sleeping on the sofa in the living room but Caio offered to put an extra bed in the place for us! The place was fully stocked with snacks, coffee, tea, juice and wine! All condiments and utensils needed were supplied. Cleaning supplies and everything you could think of! Communication with Caio pre-stay was excellent. i would highly recommend this apartment to everyone. We left London for Paris and rented another flat through Airbnb and the experience was not anywhere near as pleasant and the host was rude and hard to find when issues came up during our stay. Thank you Caio for a wonderful stay!

A. Soreide

Caio and Louise proved to be very helpful and forthcoming. The flat was in pristine condition and stocked with the most basic foodstuffs for the first meal, even a nice bottle of wine! They offered help when needed and made sure we were comfortably settled. As for the house itself, it´s a real gem in London with easy walking distance to popular shopping areas, the British Museum and the restaurants in Charlotte Street. I would recommend this house for any group up to five (two double-bed rooms, one single), though it´s possible that someone travelling with small children would like accommodation without stairs.

J. Fassler

Perfekt! Anders kann man dieses Apartment nicht beschreiben. Wir waren zu viert in London, die Lage ist genial, Busstation und Tube in unmittelbarer Nähe aber auch zu Fuss sind viele Dinge erreichbar. Wir kamen mit dem Eurostar an in St.Pancras und sind zum Apartment gelaufen, kein Problem. Kleinere Lebensmittelläden, Cafes und Lokale sind in direkter Nähe. Schon beim Betreten der Wohnung fühlten wir uns sofort wohl was bestimmt an der tollen Einrichtung, dem liebevollen Empfang und den kleinen Aufmerksamkeiten lag .Es ist sehr, sehr sauber, die Betten mehr als bequem, die Küche super ausgestattet (Tupper, Backpapier, Alufolie etc.), der Balkon ein Traum und das alles in einer kleinen ruhigen Nebenstrasse. Caio und Louise sind super Gastgeber, denken an alles, halten sich im Hintergrund und sind trotzdem immer da. Für das erste Frühstück steht alles parat im Kühlschrank und auch an Obst und einen Snackkorb wurde gedacht, so dass man sich erst einmal keinen Gedanken um den Einkauf machen musste, egal ob es um Wegbeschreibungen oder eine Taxibestellung ging, alles wurde problemlos organisiert. Es ist also nur empfehlenswert und wir werden sicherlich bei unserem nächsten Trip nach London wieder bei Caio und Louise einchecken denn man fühlt sich wie in einem zweiten zuhause!!!

G. Tinghui

Caio is a great host and was there to welcome us on the first day and responded immediately when we didn’t know how to use some of the facilities. The location of the apartment is perfect, quiet but yet only 2 min walk from the Russell Square Station. The place is bright, spacious and impeccably clean. Knowing that it used to be a mews made it more charming. I would highly recommend this apartment. Thanks again to Caio to bringing us to a great start to our UK journey!

M. Rolerson

Caio and his team were amazing! This apartment is stunning, located on a quiet street but located near everything you could possibly need. Caio was so flexible, and accommodated both holding onto our luggage and early check-in. They thought of everything, and even provided snacks and fruit! Couldn’t have asked for a better place to stay in London, thanks Merino Hospitality!

T. Lozivit

L’appartement est vraiment parfait : – fonctionnel : tout est très récent ou neuf. – décoré avec goût, la terrasse est très agréable, la literie comme a la maison,… – très bien équipé : cuisine, sdb, rangements, tv avec abonnement netflix. – l’accueil par Caio est excellent : souriant, disponible, de bons conseils, paniers garnis avec fruits, gâteaux, café, jus de fruits, lait, œufs dans le frigo….il y a même des herbes aromatiques dans les jardinières! – l’emplacement est top : proche de toutes commodités (pubs, restos, arrêt de bus a 1 min) mais sans aucun bruit car dans la rue juste derrière au calme. Bref c’est un vrai bon plan! Allez y les yeux fermés!

A. Rasi

I spent a great time in this beautiful house with my friends. The house is clean and perfectly equipped. The area is very nice and quiet, and the house is very close to the tube station and to all kind of shops (and a market open 24 hours a day). Moreover, Caio is a great host. I hope to be back soon!! 

C. Smith

A perfect experience! From the very beginning we knew we were in great hands with Merino Hospitality. Here are some highlights: -Near immediate response via email at both the time of reservation and when I had questions about the property leading up to our visit -We arrived about 30 minutes early yet their assistant, Juan, was already at the flat to let us in and show us around. -When there was a little hiccup at the flat (some lights weren’t working properly), Caio went above and beyond to fix it promptly. -The flat is tucked into a quiet street and the whole unit has been gutted and remodelled to be modern, clean and bright. There was enough wine, juice, fruits and bread to keep us full for the first few breakfasts. You have every dish, pot, pan, wine glass, plate, and utensil you would need. There is laundry (and soap), dishwasher (and soap), hair dryers, body soap, Lotions, iron and board, outlet adapters, everything you need… just bring your clothes! The bed was very comfortable and there was plenty of wardrobe space. It’s also steps away from bus stops, walkable to Kings Cross, tons of little breakfast places, chip shops, Indian food, Italian food, pubs…all at your doorstep! All in all, we all agreed that it was better than a hotel and we were sad to leave. You cannot go wrong with booking your London flat with Caio and Merino Hospitality. I would not hesitate to stay with them again!



L. Koekkoek

Amazing place! Great apartment, perfect location, wonderful host! Ideal for our family of 5 with adult children. Right next to tube but on a quiet alley that felt very safe. Thanks to host Caio and his group, they are experts at hospitality!

M. Lam

Frankly couldn’t be better. Service was faultless. Caio met us at his office very early in the morning so we could drop our bags off after our arrival in London. He then met us later that day at the flat which was in a great location and exactly as advertised. 5 star amenities and everything you would expect and more in the flat. Very clearly evident Caio is aware of his clients’ tastes and sensibilities. This was evident in the well appointed kitchen and the impeccable cleanliness of the flat, condition of appliances, welcome hamper, toiletries… We proceeded from this flat to Turnberry Resort in Scotland and I can tell you the appointments in this flat were second to none. Well Done!

S. Phillips

This is an excellent apartment, very well furnished to a high standard of fixtures, fittings and furniture. The host Caio was there to greet us and could not have been more hospitable. In fact, the whole experience set a standard for hospitality that I have not found matched elsewhere. Location is good, being minutes form a range of restaurants and cafes and a short bus ride into the West End. I wouldn’t hesitate to recommend this apartment to anyone looking for comfort, Central London location and excellent value when compared to a London Hotel.

M. Agrawal

Very beautiful property in fact us better then shown in pictures nicely located with every place in reach with the tube which was just next to the door. In part of Hospitality it was super good thanks to the young and handsome guy Caio and it was pleasure to know him. Very supporting always in touch and always helping! Thanksssssss

L. Foulston

I really enjoyed staying at this apartment. It was spacious, comfortable and Caio and Louise had stocked it will everything one could need. I was made to feel very welcome and the hamper of goodies was a real treat. The apartment is very handy for getting around London and there are many lovely bars and cafés just a short distance if you don’t want to cook. I would certainly recommend this property to anyone wanting a break.

R. Clark

The property was even better than expected. The welcome basket was an amazing surprise and the location is convenient to buses and the tube. The neighbouring pubs and restaurants were absolutely fantastic. Caio greeted us at the unit and helped us get introduced to the amenities and the area. We would definitely stay here again.

N. Corduff

Great central location and beautifully appointed apartment. Very much appreciated the welcome basket. On arrival one of us was ill after a long flight and even though we arrived well before check in time the host went well out of their way to quickly get the bedroom ready to use and thoughtfully provide a fan and water while they quietly got the rest of the apartment cleaned and ready. The flat was spotless and we were immediately made feel welcome and that nothing would be too much trouble. Thank you. Loved the local information provided, very helpful.

G. Koopersmith

The flat was absolutely wonderful. It’s located on a side street and is exactly as it appears on the internet; there were no unpleasant surprises. It was very comfortably furnished — the beds, pillows etc were new and of good quality. We were visiting our daughter who was attending the NYU study abroad program. Since it was only five minutes to her flat, she was able to spend additional time with us both in the morning and evening. We took advantage of the fully equipped kitchen and made dinner there on two nights during our one week stay. The open floor plan of the kitchen-living room area made is especially easy for our four person family to catch up and spend time together. It is convenient to the bus stop (around the corner) and the tube (10-15 minute walk). The flat is managed with both professional expertise and personal attention. The basket of fruit, milk, bread and eggs we found on our arrival were welcome and thoughtful. We were met on our arrival by Juan, an employee of our hosts. He was warm and very knowledgeable. If you are interested in staying in the Bloomsbury area, this is an outstanding choice.


A. Clarke

We had a great weekend staying at the mews house near Russell square! Great location and property had just the right amount of space to catch up with family while back in the UK for a few days. The welcome pack and the hosts really did make the start to our visit very relaxed. Thank you.


R. Shaw

We are just back from a week in London; our stay at Louise and Caio’s Mews apartment was outstanding. The apartment was spotlessly clean and beautifully appointed with everything we could have wanted or needed. Including a lovely fruit basket, and enough “starter” food to get through a couple of meals before grocery shopping. The Mews is a very quiet side street which we found delightful. We woke up to the sounds of birds instead of traffic. We would stay here again in a heartbeat, loved it.


D. Grisard

This was probably the most perfect place we’ve ever stayed at through Airbnb. Caio welcomed us to the gorgeous apartment and explained us everything we needed to know about the apartment and London more generally. There was a food basked and a beautiful fruit plate waiting for us too. We felt very spoiled. The apartment is even more beautiful and charming than depicted in the pictures. Plus, the place is both extremely central and super quiet – a combo that is rare. I highly recommend Caio and Louise Merino’s apartment in Bloomsbury. It is top notch. I would stay there again in a heart beat.


Marcia Decastro, May 2014

We were a party of four adults and spent four nights and the mews house in the Russell Square area. The house (and it is a real newly renovated traditional mews house) is in a great and very quiet central location. The Russell Square tube station is 3 min away, and so are bus stops for various destinations in the city. Caio and Louise have invested a lot of time and effort to create a modern, sophisticated and well appointed space and designed to offer 5 star comfort to their guests. We were met by Caio when we arrived. He showed us the house and it’s many features. Caio also showed us a comprehensive package of touristic information in London and beyond as well as very useful information where to find a supermarket, restaurants and other useful services in the vicinity. We were also pleased to find a welcome food basket, a nice treat specially after a 11 hour flight. As a seasoned traveller, former resident of London, and frequent user of Airbnb, the mews house and Caio’s services have surpassed all our expectations and we will return! London is a great city to visit. If you are planning to come to London and want to treat yourself to something special, and your are reading this review to decide where to stay, don’t look any further!


Chiara Ryan, June 2014

Caio and his staff at Merino Hospitality excelled in providing us with wonderful accommodation in a helpful, friendly and efficient manner. The mews house was immaculate, centrally located and the finishing touches of a welcome basket and birthday cake for my mum, as we were on a family trip to celebrate her birthday, were all greatly appreciated. The mews house is the ideal spot for a weekend in London and the Bloomsbury area is a great place to stay!


Jeff Masterson, July 2014

Our family felt like we hit the lottery with this apartment in Bloomsbury. Everything about this apartment is first class. We had never been to London so we went in totally blind and could not have ended up in a better area of London. Bloomsbury was wonderful. Great shops and restaurants. The Tube was a 5 minute walk and in 20 minutes you could be in Covent Gardens. Most importantly the apartment could not have been nicer and Caio started us off with everything we needed. He spent over an hour with us when we moved in, showing us everything in the apartment and going through an information book that reviewed all of the restaurants and the tube. We wanted the king split into 2 twins and it was done very promptly. The apartment was cleaned and sheets changed halfway through our week. There was also a basket of bread, cereal, treats in the kitchen. A huge bowl of fresh fruit and a bottle of wine. Milk and eggs were in the refrigerator. Seriously where do you find that??? We highly recommend for a family and we will certainly return to them if we get back to London.

Jen Baldie, July 2014

Caio and Louise were extremely helpful prior to our visit where they recommended local restaurant etc. The apartment was a great base for us to enjoy the city. The mews location is very quiet and safe. It was spotless and very well appointed. Lovely bedding and high quality towels etc. It is even better than the pictures if that is possible! Everything has been thought of and the hosts’ great knowledge and experience of the industry clearly shows. My mum was very sceptical when I told her that I’d booked an apartment instead of a hotel but now I can’t see her ever wanting to book another hotel room ever again!! I won’t hesitate in recommending to friends, family and colleagues should they be visiting London in the near future.


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